Sandro - Covent garden mixte - London

victorine clemencon

Les filles de l’équipe sont de véritables cœurs! D’une véritable sympathie dans une sublime boutique 🫶🏼

elif byzgl

Sandro now started defrauding the customers. When you buy a product from their store, they give you a gift card instead of refunding the same way you did paid for during the return process without your knowledge. They don't refund your money with ridiculous excuses and give you a gift card without your knowledge so you have to spend it at their store again.

As far as I understand, since they cannot make enough sales, they confiscate your money with this cheap and bad method and force you to shop there. This is absolutely unacceptable.

10 days ago, I made a return to the store located at 35 King Street. I was told that my money would be deposited to my card within 3-5 business days. But the money still hasn't arrived. I contacted the store and asked for the customer service number, but they said there was no customer service. I'm currently trying to get my money back, if I don't get it I will file a small claim against them. Sandro, you can't defraud people like this. Refund my money.

Update; 22/11/2024

Everyone, please read it carefully. Sandro defrauded me. I've been trying to get my money back from them for months. However, they have been stalling me for months by saying they will refund my money in the day. I have been contacting them both by phone and email for months, saying that I wanted to talk to an authorized manager and asked them to solve this grievance. However, they either hung up the phones on me or did not care about the issue at all, saying they had no manager. I want to announce to everyone here that Sandro is a company that defrauds people. Be careful !!

Last Wednesday, Marine called me from the Covent Garden store and asked for my account information. Afterwards, I immediately sent the information to her by email and asked her to confirm it. She sent me a confirmation email and said that she had sent my account information to the finance department and that they would refund me. However, this week I learned that she did not send the account information she received from me to anyone. This store and Sandro in general made me a victim. Sandro defrauded me. I no longer have any hope of getting my money back, so I will file a lawsuit against this company with all the evidence I have. I will sue them. This way, they will never be able to victimize anyone again and then hang up on us.

Yasmin Everley-Blount

My partner was looking for a suit and we were helped by Oliver who was very knowledgable about the collections and offered great suggestions and advice on sizing!

Chloe Noble

Great customer service at this boutique. I came here for a specific dress after going to 2 other boutiques where they didn't have my size. The assistant helped me to get the right size and made sure that the dress was in pristine quality before I took it. The assistant who helped me was really nice and friendly too, gave me some nice fashion advice for the items I bought but also gave me some time to think about them on my own.

I didn't feel like I was being rushed at all which is nice when you're paying these kind of prices. It's not cheap but the clothes at Sandro are phenomenal quality and look fantastic.

I noticed that another review said the customer service was overbearing but I felt the customer service was perfect - not too involved but helped me out where I needed it.

Tom Hashemi

Great experience at Sandro over the weekend. Richard in particular was excellent - thank you!

Francesca Guthrie

Sold me an item that had clearly been worn and not washed. I took it in to get cleaned over ten weeks ago and the item has never been returned. Sandro won't respond to any of my requests for information or a refund, extremely disappointed and do not recommend purchasing from this store or brand.

Stefan Damnjanov

A beautifully presented, well-lit store that is a pleasure to peruse. Special mention to the staff members Richard and Marine who are very professional and personable. Will be back again soon!

U

Staff were not great but the store was very pretty.