OMEGA Boutique London Oxford Street - London

Peter Healey

The experiences we have had at the Oxford Street Omega Boutique have always been outstanding. It is spacious and well lit, with it's own service centre and lounge space. Their high quality complimentary cleaning service is much appreciated. Jane is an outstanding ambassador for the Omega Brand and has always been knowledgeable, friendly and professional. There is never any sales pressure and she always makes time to go through options and availability of watches and accessories. Jane is a shining example of the best possible customer service. We pop in whenever we are in the area to check out the latest releases, which always seem to be available for viewing soon after they are launched, and to catch up. As a family we have purchased 3 limited availability Omega watches from Jane over the last year that had proven impossible to source elsewhere. I am sure this boutique will continue to be our preferred choice for any future requirements.

Ivan Jovic

We had a fantastic experience at the OMEGA Boutique on Oxford Street in London! ⌚✨ My wife brought her watch in for a battery change, and the service was impressively quick—done in less than an hour. 🕒💨

Not only that, but they also did an ultrasonic cleaning, returning the watch in pristine condition. 💎👌 The staff were professional, attentive, and made the whole process smooth and enjoyable. Highly recommend this boutique for top-notch service and care for your timepieces! 🏆❤️

Thomas Preston

The doorman was lovely as we had my young daughter in a pram, after that we were completely ignored, not even a "we will be with you shortly". We went afew doors down to Watches of Switzerland who were lovely and we bought my wife's watch from there.

Adam Jimenez

Quality after purchase assistance.
Oriental lady changed my Seamasters strap from silicone to alligator no fuss.
She even fitted new pins for added protection.

Ray Clark

I visited your Oxford street Boutique last Friday August 30th when
your team went over & above when fixing my beloved seamaster.
It's now looking & preforming as it did when new almost 10 years ago.
It's now safely back home on the south coast.
So thank you again gentleman
⭐️⭐️⭐️⭐️⭐️

George Karmpoulonis

Walked in one day beause I wanted to check the new 3861 Speedmasters. The sales person was really kind and welcoming, she knew her stuff which is always reassuring, as I've stepped into other boutiques and the sales people are clueless about the watches they are selling.

There was no pressure to buy anything which somewhat I didn't expect given that I walked in the Oxford St. boutique which must be receiving around 99% footraffic from tourists.

I didn't buy anything on the day, but I'll be definitely be going back to get the hesalite Speedy soon 🙂

Ves Doctorov

Watch boutiques are always hit and miss with the biggest factor being the staff and service. Nadia at Omega in Oxford Street was fantastic! Went in to enquire about the new Speedmaster, Nadia was very welcoming and transparent with the wait time. After a short chat it transpired that they had another watch I was interested in in stock which I ended up buying same day. All the other staff were also very welcoming, including the chap at the door which is always nice. Coupe of glasses of champagne, some watch chat and a smooth transaction. Will definitely be back next time I'm after an Omega.

Matthew Hicks

Rude, unwelcoming and unfriendly staff. Both occasions I have been in this store I have been shocked at how I was treated. The first time I came in for a repair a lady tried to claim I was out of warranty and that I bought the watch in 2012 even though I told her I purchased in 2022 - surely take what the customer tells you as the truth rather than question if it's a 1 or a 2 written on the warranty card. Second time another lady gave me an ice cold welcome before immediately questioning if my face matched my ID! Overall a very poor experience which is not what you expect when you buy a watch for £6k! I don't normally like leaving bad reviews like this but you need to address how your staff are treating customers particularly in a luxury watch store.