FairyTales Inc - Lombard, Illinois

Robin Boodhoo

First time in the Chicago area and long time collector of Charlie Bears and Jellycat. Upon a recommendation from a friend, I headed to Fairy Tales Inc. What a beautiful shop. Wonderful selection and the store associates are kind, helpful and patient. Very highly recommend checking this quaint store in Lombard.

Ynhi Ngo

Bought a Cody Foster house on this website. Item arrived with a NOTICEABLE crooked roofline (1/2 inch) and missing ornament ball topper on fence post. Reached out to their CS, only to get a reply that defects should be expected and accepted due to the item's hand made feature. I'm going to dispute this with my cc company! Beware!

Leila Music

Beyond impressed, this is by far my favorite store to have ever walked in. First off, I want to thank Jim for kindly and Quickly emailing me back after I had a question about their stock and inventory. Secondly, When I arrived, forgive me for not getting their name, but the lady in the front was so helpful! She helped by bringing out all six of the same item that I so desperately wanted to see in-person before buying (I’m very picky with the way things look and they were so understanding) I will be returning again and again in the future. Thank you for making this such a magical experience for me. I am over the moon happy with today’s purchase! 🦖💚

Lena McCarthy

Want to buy from a pretentious and unfriendly small business who could care less if you shop there? FairyTales is the place for you!

Want to feel valued as a customer, be acknowledged and maybe even thanked for the purchase? DO NOT SHOP AT FAIRY TALES because you don’t get any of it!

Shopped here twice in person. I’m 45 mins away so it’s a drive to shop here. First time was over Christmas. Walked in and there were maybe 2 or 3 customers browsing. We knew what we wanted so after a quick browse ourselves, my husband and I proceeded to the JellyCat stuff animals area. The ladies working behind the counter didn’t even look up to say hello at any time. They never acknowledged any customer. We had to ask for pricing because they have a sign that says the vendor doesn’t allow them to price items. That wasn’t very convenient since we had a few items in mind and a budget (teenager was paying). We found an item, purchased it, and asked for a box which they didn’t have. They put it in white bag that was too small. It was rainy, snowy outside. I asked for a bigger bag to protect our purchase. The older lady behaved as if I asked for a diamond encrusted box. She pulled out the stuffed animal, tossed the white bag down, and grabbed a FairyTales bag throwing in the stuffed animal. It fit nicer and was a pretty bag. She dropped it on the counter and walked away. No, “Thank you.” No, “Merry Christmas.” No, lHave a good day.” Not a word!

Fast forward today’s shopping experience. My sons and I walked in and there weren’t any other customers in the store. No greeting, no hello, not even an offer to help us. My son wanted another JellyCat stuffed animal and we walked to the back of the store where they’re located. He found what he wanted and went to pay. The young lady working the register was quick about the sale. At the end, she pushed the stuffed animal toward my son expecting him to walk out with it, no bag just stuffed animal in hand. I spoke up and asked for bag for it. The older lady behind the counter took the stuffed animal and shoved it into a tiny white bag with no tissue and tossed it on the counter. The bag was too small for the purchase with 1/2 of it sticking out. I asked for a nicer bag or wrap for the purchase since it was a gift. The reply was that they didn’t have their nice FairyTales bag in a smaller size and then older lady turned her back ending any further discussion.

How they survive is beyond me since the people working here are not very polite or helpful! We left with a gift tossed into a too small white bag. This is one business NOT worthy of my hard-earned money anymore because clearly they don’t care about customers or positive service.

Samantha Gray

I have shopped here for decades. The store continues to grow and become more charming with time. So happy to see them thriving and in a bigger space! Absolutely beautiful displays everywhere you look. You're guaranteed to find a special gift for anyone. Was back visiting the area recently and had so much fun browsing, appreciating every little detail.

Claire Dodson

Ordered a jellycat I had been searching forever for and ordered all the way from Texas. Everything arrived very quickly and well packaged! I am so pleased and very excited! Thanks y’all!

Antoinette

FairyTales Inc. has outstanding customer service! I purchased a hard to find Mackenzie Childs item that I received with no issues. Any inquiry I had was answered promptly and respectfully. I highly recommend purchasing from their store.

Jolyn Miller

A lovely little shop with the cutest and softest stuffed animals, gorgeous serving ware and an eclectic selection of other goods, including Christmas decor. Super nice staff. Definitely worth a stop!