Boutique Fursac Marylebone - London

Stephen Dainton

While the clothing appears and feels high-quality, the overall craftsmanship, particularly the buttons, is disappointing. I returned to the store and was offered temporary store credit, but I expressed my frustration, explaining that multiple negative experiences have severely damaged my trust in the brand. Unfortunately, the staff showed no understanding or effort to make things right. It felt as though their only priority was making a sale, and after that, customer service was nonexistent. Based on my experience, I strongly advise against visiting this store.

Nadewa Slagter

I recently purchased a jacket from Fursac, and my experience has left me both disappointed and frustrated. Upon trying the jacket the next day, I discovered the zipper was broken—a basic functionality issue that one would not expect from a brand positioning itself as “luxury.” Naturally, I returned to the store to address the problem, expecting a straightforward resolution. Instead, I encountered a rigid policy that refused cash refunds, offering only store credit or a replacement. While this policy may align with their internal rules, it showed a complete lack of flexibility or consideration for individual circumstances.

I reluctantly accepted a replacement jacket, but even the new one had a problematic zipper. Though functional, it was far from smooth or reliable, making it inconvenient to use—something that should never be an issue with a high-end product. When I expressed my concerns, including the fact that I was returning to my home country where Fursac does not operate, the staff dismissed my perspective, insisting that the zipper “should work” and that they had never received similar complaints. This response felt dismissive, as they seemed more interested in defending their brand than acknowledging my legitimate concerns as a customer.

What’s most frustrating is that luxury brands are expected to deliver exceptional quality and customer service. Instead, I was met with subpar product design and an inflexible, unempathetic approach to problem resolution. While policies are necessary, a truly premium brand should be willing to address individual situations with nuance and care. Sadly, Fursac failed on both fronts.

I cannot recommend buying from Fursac, particularly if quality and service are important to you. A brand that cannot even ensure a basic function like a working zipper—and refuses to meaningfully address customer concerns—is not one that deserves the label of luxury.

Jamie Aston

I purchased a Mens leather sandal from Fursac online in the sale in February this year to wear this summer. I have worn them for two weeks on holiday, the leather binding has come un-glued on both sandals. These are very expensive shoes that are not fit for purpose. Such a sandal should be stitched and made to last more than a couple of weeks.

I have complained to Fursac to be told and I quote
" It does not appear to be a product defect, as these phenomena or deteriorations are the result of tension, as the product was purchased without any apparent defects. Despite your disappointment, in the absence of a pre-existing defect, we are unable to replace this item"

The sandals are not fit for purpose, manufactured badly and possibly even dangerous to wear!. see images of both sandals coming unglued! I expect better from an expensive shoe than a 2 week wear! these are clearly not stress tested and badly made. The reply from customer services is beyond unsatisfactory and rather grabby from the brand!

I also wonder why a summer item was in the pre summer sale! maybe for a reason.

Anthonio Toretto

A staff member help me a few times shocked when i went there asking for Romàrio and was told he doesn't work there anymore. The quality of the clothes have gone down what's is going on this is not the brand that i grew up with.

Damien Wurtz

Great customer service ! Special thanks to Andy, who saved my wedding by getting my suit altered just on time. I recommend the brand and this shop particularly.

Maisha _x

Amazing customer service, so warm and welcoming. I had the pleasure of visiting the store today and staff are extremely polite, knowledgeable especially VJ and Karzan.

D A

The best sales rep and great items!

PAUL DE FREITAS

I’ve been to many mens boutiques all over the world and I must say that Fursac on Marylebone High Street is up there . They have great outfits & incredibly helpful, non pushy staff all with a great eye on what is best for the customer….highly recommend.
Thank you David & Andy.