OMEGA Boutique - London Royal Exchange - London

Oliver Carter

Not impressed by the customer service in this boutique.

I am a customer at a different branch, but I came in to browse and ask some questions. I was immediately struck by just how disinterested and aloof the manager appeared - barely looking up at us or talking to us leaving his colleague to show the bare minimum of hospitality, despite him standing directly in-front of us. Soon as we left, my friend immediately commented at how unpleasant and dismissive that engagement had felt due to the manager’s complete disregard for our patronage.

It’s a shame because of all the Omega boutiques I have been into, this is the only time whereupon I’ve left feeling condescended.

My advice - go to Bond Street. They’re far more welcoming there.

Ben Hodges

I first met one of the sales associates, Dexter, during the Winter Olympics 2022 event in the Burlington Arcade store decorated as a chalet. Subsequently, we remained in contact, and I always enjoyed visiting to see the latest models and talk about watches in general. The staff are attentive, professional, knowledgeable, and skilful. Within the same year I bought my dream watch from the store and the whole experience was wonderful.

J. Fagan

Went in as interested in adding a new model to my collection. Fine selection but ignored by sole staff member who was on the phone chatting and laughing with friends so I left.

Sho A

Stopped in here with my bro-in-law and wife. We met with Tan who was simply amazing. She gave us time, showed us different pieces including the JB 60th anniversary. She was honest and very knowledgeable regarding the time pieces. Though we didn't make a purchase, we really appreciated her time and customer service. Thank you!

James Gribbon

Had an incredible experience with Dexter and the team at the Royal Exchange over the course of several visits these past few months. Dexter is highly knowledgable and passionate about the brand and it's history and, after a lot of deliberation on my behalf, he was able to help me find the correct watch for me. Couldn't be happier and would not hesitate to highly recommend this Boutique to anyone who is considering buying an Omega. 10/10!

Alexander Visram

I have never owned an Omega and went in to browse. I ended up having an enthralling discussion about their watches, and history with their Manager who is an absolute delight to talk to as well as all of the staff I met and chatted too (I can talk a lot). It was an educational experience for me and I have bought into the brand as a consequence of that initial touch point which leads me to my first purchase, which happened to be for Mrs V. And again, they were amazing. The whole approach to purchasing a watch was exemplary.

Matthew Sinclair-Thomson

A very belated review from me, as I’ve had fantastic service from Diana and the team at the Royal Exchange for years! They are friendly, knowledgeable and always happy to help (even for something as simple as swapping out a bracelet for a strap). The product selection is also top-notch - if you love Omega (and you should) you should definitely check out this boutique.

BROCK ELBANK

I lost a pin off my beloved Speedmaster before the festive season and went to several boutiques before being advised to go here as they’d had the pins in store.
Andrea was extremely helpful as he advised, replaced and gave me options with the wristband.
Both staff were polite and would recommend for owners and new customers alike.